Professional trace documents to recover your stuck transfer. Get the right documents to the right people — in hours, not weeks.
Three simple steps to get professional trace documents for your stuck transfer.
Our smart wizard guides you through essential questions about your transfer status, timing, and recipient details.
Input your transfer reference (UTR), bank details, and timeline to customize your escalation documents.
Download your professional PDF with pre-written scripts for the provider, bank, and escalation paths.
Everything you need to trace and recover your stuck transfer.
Pre-written messages to request MT103, UETR, payout partner details, and transaction references from Careem Pay support.
Professional templates for the beneficiary's bank to search NEFT, IMPS, or RTGS records using the correct reference numbers.
Step-by-step escalation path: Careem Support → LuLu Exchange Complaint → Sanadak (UAE financial regulator) if needed.
Smart detection of SWIFT wire vs local payout (NEFT/IMPS/RTGS) to request the correct documents from each party.
Automatic check for reference number mismatches between app and support to prevent sending wrong references to the bank.
A clear, step-by-step checklist telling you exactly who to contact, what documents to keep ready, and when to escalate.
Everything happens in your browser. We never store your information on any server.
Use on mobile, tablet, or desktop. No app download required.
Complete the wizard and download your Trace Pack immediately.
Built specifically for UAE remittance users with local escalation paths.
We're currently in beta testing. Get your Trace Pack for free!
Help us improve by sharing your feedback
No payment required during beta testing.
A Trace Pack is a professional PDF document containing all the information, scripts, and templates you need to trace a stuck money transfer. It includes pre-written messages to send to your provider and the recipient's bank, plus escalation letters if needed.
Most users complete the wizard in 2-3 minutes. You just need your transfer details (reference number, amount, date) and the recipient's bank information.
Yes! Everything happens 100% in your browser. We don't have any servers that store your data. When you close the tab, all information is gone. We never see, store, or transmit your personal or financial information.
Use Trace Pack when your transfer shows "Completed" but the money hasn't arrived after 24+ hours. If you're in a loop between the provider saying "we sent it" and the bank saying "we didn't receive it," this tool will help break that cycle.
Our wizard detects refund/return scenarios and generates a specialized "Refund Pack" instead, with different scripts focused on tracking the return and understanding the refund timeline.
Currently, Trace Pack focuses exclusively on the India corridor (NEFT/IMPS/RTGS) with full support. Support for Pakistan, Philippines, Bangladesh and other countries is coming soon.
Yes! During our beta testing period, Trace Pack is completely free. We're gathering feedback to improve the product. After beta, there will be a small fee per Trace Pack.
We do not collect, store, or transmit any personal or financial data. All document generation happens 100% locally in your browser.
This tool provides document templates only and does not constitute legal or financial advice. Use at your own risk.